Visitor Information

At Riverside, we have a range of services to improve your shopping experience. 

Customer Service Team

Our customer service team are available 24 hours a day to answer your calls and queries. Telephone and email details can be found here. 

Amazon Lockers

We are happy to have a unit of Amazon Lockers at Riverside. Order items from Amazon and pick them up from these lockers, at a time that is convenient for you. For further information and instructions on how to use them, click here. 

Click and Collect

A number of our stores have a Click and Collect feature, where you can order your online shopping to be delivered to the store. 

Wi-Fi 

Stay connected whilst you shop with FREE Wi-Fi at Riverside. Select Riverside Wi-Fi on your device and enjoy free access to the internet. 

ATM

Cash point is located in the car park stairwell, next to Starbucks. 

Facilities

Toilets are located in the centre and include disabled toilets and baby changing facilities.

Travel Money

Travel Money is available within Debenhams, located on the second floor near Virgin Holidays.

Accessibility

Riverside is an open air shopping centre with all or our retailers situated on the ground floor with wheelchair access.

Access to the centre from street level is via Marlowes, Moor End Road and the bus stop at the rear of Debenhams. Disabled parking is available within the Riverside car park with a number of disabled bays located on levels 2a, 3a and 4a. All levels of the car park have lift access which connect to the disabled toilets and management suite on the 1st floor, a link bridge to Debenhams, TK Maxx and Premier Inn on the 3rd floor and ground floor access to the retailers.  

A number of retailers trade from ground and first floor with access to the upper floors provided by lifts. These include Debenhams, Next, H&M and TK Maxx.